Store Policy
Quality Policy:
This is your Services Page. It's a great opportunity to provide information about the services you Bunista Wholesale recognizes the value of progressive improvement in its business environment and culture. Our employees are our first priority, and we provide them with a state-of-the-art environment to build a productive and healthy culture. We strive to consistently meet and exceed customer satisfaction and expectations by implementing corporate principles and initiatives that comply with local and international regulations and regulators. Provide. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors.
Privacy Policy:
Users can visit our Bunista Wholesale site anonymously. However, we have implemented several security measures to protect their data when they place an order, submit information, or access their account. This includes using a secure gateway provider to encrypt and protect all personal information and credit card details. We do not store credit card information in our database or servers.
Personal Data:
While using our Bunista Wholesale service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include your email address, first name, and last name.
Cookies and Usage Data:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We undertake to take all due care with any information that you may provide to us when accessing our Bunista Wholesale website. However, we do not warrant and cannot ensure the security of any information that you may provide to us. Information you transmit to us is entirely at your own risk, although we undertake to take reasonable steps to preserve such information in a secure manner.
We will only use the details we collect for the purpose for which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose. We will use this information to process your order and provide you with updates related to your wholesale account. We do not store credit card information, unless required to do so by law. Under the law, we do not keep a record of user IP addresses.
Shipping:
Domestic delivery for Bunista Wholesale orders will be dispatched within 2-4 working days.
Bunista Wholesale is not liable for any damage caused by the carrier.
Bunista Wholesale is not responsible for any delivery delays of the shipment that are caused by the carrier.
Returned orders due to a lack of response to the carrier, rescheduling issues, or mistakes in the address entered will result in the customer bearing the shipping costs.
Returning:
In Bunista Wholesale, we don't accept returned orders unless there is an issue with the coffee, following our wholesale policy.
Returns:
Coffee, other related items, and any food and beverage products cannot be returned, replaced, or refunded.
Refund & Return is applicable only on tools and machines and only if they are damaged. Our policy lasts for 1 day. If 3 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, you must contact us via email at bunista@marabih.com or via WhatsApp at 00966550032257. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds:
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.
Late or Missing Refunds:
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at bunista@marabih.com
Sale Items:
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
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Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bunista@marabih.com and send your item to Bunista Roastery, Southern Street Thuqba Sinaiya, Nukhbat Al Marabih Office, Khobar 34623, Saudi Arabia.
Shipping:
To return your product, you should mail your product to: Bunista Roastery, Southern Street Thuqba Sinaiya, Nukhbat Al Marabih Office, Khobar 34623, Saudi Arabia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.